To provide best effort fully managed shared hosting services to individuals and business clients.
With our fully managed hosting services, we want to go beyond the tradition level of hosting support. Industries hosting support standard is to give clients nothing more then pointers to third party resources on how to solve their problems and without IT knowledge that be quite tricky as well as time consuming process and in the end may not always help the client solve his issues. In such cases there is nothing better then having an IT team ready to help solve your problems.
- To be accessible, friendly, and helpful at all times.
- To provide best effort support solving problems.
- Reply to your emails and support tickets within 24 hours.
- To provide timely information regarding system incidents.
- And lastly, we promise to listen.
Under certain circumstances Managed1 will go as far as providing remote support via TeamViewer 7 to our clients. For example: a client is unable to login to his FTP server, despite entering correct login details. Such support is provided on individual basis by opening a support ticket explaining the problem in details.